However, questions need to be asked about the satisfaction of those needing to avail of services, especially public services, at this challenging time for all. To be informed that someone working from home cannot redirect you to the appropriate section because of “home working”, or that you must send an email that may take some time to acknowledge due to working arrangements, is not what one should expect. The voicemails alone can be frustrating and distressing to those needing a service.
If this situation is likely to continue, it is important that “home workers”, especially in the area of public services, have all the facilities available to them to ensure “customer satisfaction”. – Yours, etc,
Director of Services,
Alice Leahy Trust,