Working from home and public services

Sir, – “Remote workers cite work-life satisfaction” (News, April 27th) makes interesting reading. There is no doubt but that a happy workforce leads to general satisfaction all-round.

However, questions need to be asked about the satisfaction of those needing to avail of services, especially public services, at this challenging time for all. To be informed that someone working from home cannot redirect you to the appropriate section because of “home working”, or that you must send an email that may take some time to acknowledge due to working arrangements, is not what one should expect. The voicemails alone can be frustrating and distressing to those needing a service.

If this situation is likely to continue, it is important that “home workers”, especially in the area of public services, have all the facilities available to them to ensure “customer satisfaction”. – Yours, etc,

ALICE LEAHY,

Director of Services,

Alice Leahy Trust,

Dublin 8.

Link

National Women’s Council and exclusion

Sir, – Yesterday morning, Mykhailo from Ukraine, who uses our service, had wished us “Happy International Women’s Day” when he called to say his mother has safely reached these shores.

Having earlier read “National Women’s Council has done itself a lot of damage” (Anne Harris, Opinion & Analysis, March 8th), the following comment resonated with me: “What is deeply troubling for lifelong feminists is that what was once a very pluralist women’s council is now a ‘protest’ platform requiring a homogeneity of ideas associated with certain political parties.”

En route to work yesterday morning in a bus driven by another Anne, a great woman, we wished each other “Happy International Women’s Day”, knowing that we both meant what we said sincerely. However, we were aware that many women would feel excluded today from the national conversation and the hype surrounding it.

The National Women’s Council is heavily funded by our Government through the taxpayer, and it raises the question if other umbrella groups claiming to speak on behalf of everyone could so easily become exclusive. – Yours, etc,

ALICE LEAHY,

Director of Services,

Alice Leahy Trust,

Dublin 8.

Link