Online services are no substitute

Sir, – Accessing public services is now almost impossible right across the board. This has been helped by the convenient excuses of the pandemic which has been used to downgrade services rather than upgrade them. It is the norm now when asked to transfer a call to be told, “I can’t, I am working from home.”

The first requirement of someone who finds themselves homeless now appears to be the possession of a mobile phone, and the internet to access services.

It is high time that someone in a position of responsibility defines what we now mean by “public services”. – Yours, etc,


Director of Services,

Alice Leahy Trust,

Dublin 8.