Sir, – An email I received recently from a master’s student in one of our well-known universities who wanted to be put in touch with homeless people for research purposes highlighted how nonsensical things have become. It started off “Hi Gatekeeper – I am reaching out to you.” Justine’s article has reassured me that I am not alone as I head into the New Year optimistic that things might change. Hope springs eternal. – Yours, etc,


Director of Services,