No face to public services

Online services are no substitute

Sir, – Accessing public services is now almost impossible right across the board. This has been helped by the convenient excuses of the pandemic which has been used to downgrade services rather than upgrade them. It is the norm now when asked to transfer a call to be told, “I can’t, I am working from home.”

The first requirement of someone who finds themselves homeless now appears to be the possession of a mobile phone, and the internet to access services.

It is high time that someone in a position of responsibility defines what we now mean by “public services”. – Yours, etc,

ALICE LEAHY,

Director of Services,

Alice Leahy Trust,

Dublin 8.

 

Link

Funding public showers

Council has made money available

Sir, – Alice Leahy (Letters, June 11th) is correct about the need for city centre public showers and toilets and that she circulated those proposals to Dublin City Councillors on several occasions.

She is also correct in saying that action should have been taken on these and that Dublin deserves better.

What may not be known is that Dublin City Councillors have at least twice voted for the introduction of such facilities and provided the initial funding in the city budget.

The fact that they have not been delivered is down solely to our system of local government with huge powers resting with the executive.

This is the deliberate policy of both the permanent and temporary governments. What I cannot understand however is the complicit behaviour of the vast majority of media in Ireland which protects and implicitly defends the disastrous role of the Department of Housing and Local Government in our country.

From my experience in nearly 30 years as a public representative is that huge swathes of Ireland’s problems – starting with housing, planning and local government – all lead back to the Custom House [Department of Housing, Local Government and Heritage].

– Yours, etc,

Cllr DERMOT LACEY

Donnybrook,

Dublin 4.

Public showers in Dublin

Urgently needed

Sir, – Through your paper we have been highlighting the need for public showers in our capital city for years.

In 2006 we made a submission to the then lord mayor Vincent Jackson and all city councillors and recirculated it again in 2014.

Public showers are urgently required with clear notices to say where they are available. On occasion we have been contacted by people who are not homeless inquiring about showering facilities. We are now getting enquiries from foreign students who have travelled over to Ireland to study the English language and unfortunately find themselves homeless due to lack of accommodation; one student who made contact with us this week is sleeping in a car and requires a shower.

Surely we can do better in a European capital city.

– Yours, etc,

ALICE LEAHY,

Director of Services,

Alice Leahy Trust,

Dublin 8.

Noël Browne’s legacy

Against the tide

Sir, – Thanks to Arthur Beesley for remembering Noël Browne in his An Irishman’s Diary of May 30th.

He gave me an opportunity to reflect again on the courage and commitment of Dr Noël Browne, who died 25 years ago.

No doubt his family background, recovery from TB, his experience of dealing with officialdom, and the wonderful family who helped him made him the man he was.

He had the courage and strength to challenge the powers that be and, much more importantly, encouraged and inspired a few others to do likewise.

Remembering walking through the streets of Dublin in all weathers, to take people who were living on the streets or in basic shelters in the 1970s, to one of the two TB clinics wasn’t easy. Neither was it easy contacting their relatives, and more importantly dealing with the stigma of TB. That stigma remains painful today in many families.

I still remember at that time sitting with colleagues in Simon in the open air in the then Northumberland Square listening to him as we shared ideas.

We all left inspired and full of enthusiasm to care for our fellow human beings, pose questions and not be afraid to do so.

Yes, no street in the capital bears his name. He never received the freedom of the city of Dublin.

But he did get the admiration of a younger generation of that time, even if he was seen by many as being difficult to deal with.

Today, half a century later, that remains how one is seen if one poses awkward questions.

What would he think of how our country is dealing with people at this ever-challenging time, particularly elderly people, and people with disabilities.

The list is endless.

The use of corporate-speak so often used now to avoid looking at the real pain of living for many people is everywhere.

I guess he would go “Against the Tide” with vigour.

ALICE LEAHY,

Director of Services,

Alice Leahy Trust ,

Dublin 8 .